Associate, Japan Client Services  / アソシエ-ト、日本顧客サービス(東京、日本)

Tokyo, Japan | Japan Client Services | Full-time | Partially remote


In this position, you will be responsible for providing client management support to our existing Japanese corporate and government clients proactively working to drive sales and develop new business. Responsibilities will include researching potential new clients and projects, as well as administration, project management, and coordination of the firm’s ongoing services in Japan, including both retainer-based relationships and tailored consulting projects.



  • Assist the team with conducting regular analysts’ briefings to Japanese clients by arranging meetings, putting together meeting notes and schedules, translating clients’ questions ahead of the meetings and sharing with analysts, etc.
  • Perform basic administrative sales tasks such as preparing contract documents, activity
  • reports, updating client databases and helping to resolve client IT issues
  • Assist the team with organizing and sending out invitations for client events virtually or in Tokyo such as the annual Geopolitical Summit, ad-hoc receptions, conference calls and marketing events
  • Communicate externally and internally to fulfil clients’ day-to-day requests
  • Help close new sales with clients and prospects on retainer advisory service and tailored one-off projects
  • Regularly update the client and prospect database
  • Support the publication and finalization of Japanese deliverables and notifications
  • Translate client requests and keep track of client project schedules


  • 日本の顧客に向けたアナリストによる定期的なブリーフィングの実施を支援(ミーティングの手配、メモやスケジュールの作成、顧客の問い合わせ・質問の翻訳、アナリストとの情報交換等)
  • 契約書の作成、顧客のアクティビティレポートの作成、顧客データベースの更新、IT関連トラブルの対応
  • 弊社主催のイベント(サミット、レセプション、電話会議、マーケティングイベント等)に携わるチームの支援。イベントの招待状を作成し、顧客に向けて配信
  • 顧客のリクエストに応じて、社内外の連携を円滑に実施
  • 通常のアドバイザリーサービスとカスタマイズされた単発プロジェクトの両方において、既存顧客やリードへの新規セールスの成約を支援
  • 顧客とリードに関するデータベースを定期的に更新
  • 日本語での成果物の作成と配信
  • 顧客のお問い合わせ内容を翻訳し、顧客のプロジェクトスケジュールの管理



You will have a solid understanding of the Japanese business world, and experience in building and supporting multiple client relationships in an entrepreneurial environment. You will have a background in the Japanese business sector, a demonstrable familiarity with Japanese business culture, and a strong interest in foreign affairs and politics. Exceptional organizational skills and the ability to juggle multiple tasks and priorities are required for this position.

You will have at a minimum an undergraduate degree in a relevant field; a Master’s degree is preferred, but not required. Advanced Japanese language skills are required, native-level preferred. All applicants must be eligible to work in Japan.